Privacy Policy

Last updated: September 10, 2026

Cloud Comfy Shoes ("we," "us," or "our") operates this store and website to provide you with a curated shopping experience for footwear and accessories. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or communicate with us.

1. Data Security & SSL Encryption

We treat the security of your personal and financial information with the utmost importance. All sensitive payment details and personal data submitted through our website are transmitted securely using Secure Sockets Layer (SSL) encryption technology (HTTPS). We do not store complete credit card or payment card numbers on our servers; all transaction processing is handled securely by PCI-DSS compliant payment gateways.

2. Personal Information We Collect

We collect personal information that identifies, relates to, or can reasonably be linked to you. This includes:

• Contact Information: Name, billing address, shipping address, phone number, and email address.
• Financial & Transaction Details: Payment card types, order history, billing details, and payment confirmations.
• Account Details: Username, password, order history, and account preferences.
• Device & Technical Data: IP address, browser type, device identifiers, network connection, and browsing behavior gathered via cookies.

3. How We Use Your Personal Information

We process your personal data for legitimate business purposes:

• Order Processing & Fulfillment: Processing payments, delivering orders, sending order status updates, and managing returns.
• Customer Support: Responding to inquiries, resolving issues, and providing assistance.
• Marketing & Advertising: Sending updates, promotional emails, and displaying targeted ads based on your store interactions (with your consent).
• Security & Fraud Prevention: Detecting and preventing fraudulent transactions, unauthorized access, and malicious activity.

4. No Sale or Renting of Personal Information

We do not sell, rent, lease, or trade your personal information to third parties.

We only disclose your information to trusted third-party service providers (such as payment processors, shipping carriers, and cloud platform hosts) who require this data solely to perform services on our behalf.

5. Cookies, Analytics & Advertising

We use cookies, web beacons, and tracking pixels to analyze website traffic, customize content, and deliver targeted Google Shopping ads.

• Google Analytics & Ads: We use Google services to collect site analytics and show relevant advertisements. You can learn more about how Google uses your data or opt out by visiting Google’s Privacy & Terms and the Google Analytics Opt-out Browser Add-on.
• Managing Cookies: You can disable or manage cookies at any time through your browser settings.

6. Hosting & Data Processing (Shopline)

Our store is hosted by Shopline, which provides the online e-commerce platform. Shopline processes data strictly to facilitate payments, security, store operations, and order fulfillment in accordance with applicable data privacy laws.

7. Your Privacy Rights & Opt-Out Choices

Depending on your location, you have the following rights regarding your data:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction & Deletion: Request correction of inaccurate data or deletion of your personal information.
• Opt-Out of Marketing: Unsubscribe from promotional emails using the link provided at the bottom of any marketing email.

To exercise any of these rights, please reach out to us using the contact information below.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business Name: Cloud Comfy Shoes

Email: info@cloudcomfyshoes.com

Phone: +16479217353

Address: 7391 Pacific Cir Mississauga Ontario L5T 2A4 Canada

Operating Hours: Mon-Fri 9:00 AM - 5:00 PM EST