Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with Cloud Comfy Shoes. We are committed to providing a transparent, reliable, and prompt shipping experience. Please review our policy details below regarding shipping costs, handling times, delivery windows, and tracking.

Shipping Rates & Destinations

We ship within the United States and Worldwide.

• Flat Rate Shipping: We charge a standard flat rate of $8.95 USD per order.
• Calculated at Checkout: Total shipping costs are clearly displayed at checkout before you complete your purchase.

Order Processing & Transit Times

We process and dispatch orders from Monday through Friday (excluding public holidays).

Note: During peak promotional periods or holidays, processing times may extend slightly. If an order is delayed, our support team will notify you via email.

Order Tracking

Once your package dispatches, you will automatically receive a confirmation email and/or SMS containing your tracking number and direct tracking link.

Please allow 1 to 3 business days for carrier tracking information to update on tracking platforms 17track.net

Address Accuracy & Changes

Please ensure your shipping address is accurate and complete prior to submitting your order.

Because we process orders quickly, changes must be requested immediately by contacting info@cloudcomfyshoes.com.

Cloud Comfy Shoes is not liable for orders delivered to incorrect, incomplete, or outdated addresses provided by the customer.

Customs, Duties & Import Taxes (International Orders)

For international shipments outside the United States, orders may be subject to local import duties, taxes, or customs clearance charges levied by the destination country. These charges are the responsibility of the customer and are collected upon delivery in accordance with local regulations.

Lost, Delayed, or Damaged Packages

If your package arrives damaged, or if tracking indicates no progress after 12 business days, please reach out to us immediately:

Contact customer support at info@cloudcomfyshoes.com with your Order Number and Tracking Number.

For damaged shipments, please attach clear photos of the damaged item and packaging so we can issue a replacement or process a full refund.

Returns & Return Shipping Fees

All returns must be initiated and authorized in accordance with our Return & Refund Policy:

• Customer Remorse Returns (e.g., wrong size, changed mind): The customer is responsible for purchasing or paying return shipping.
• Defective or Damaged Orders: We provide a 100% free pre-paid return label.
• Restocking Fees: There are no restocking fees on any returned items.

Contact Us

If you have questions regarding your shipping status or require assistance, please contact our support team:

Business Name: Cloud Comfy Shoes

Email: info@cloudcomfyshoes.com

Phone: +16479217353

Address: 7391 Pacific Cir Mississauga Ontario L5T 2A4 Canada

Operating Hours: Mon-Fri 9:00 AM - 5:00 PM EST