Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility & Item Condition

To be eligible for a return, your item must be in the exact condition you received it: unworn, unused, with original tags attached, and in its original packaging. Proof of purchase (order confirmation or receipt) is required.

Return Shipping Fees & Restocking Fees

• Customer Remorse (e.g., wrong size, changed mind, don't like): The customer is responsible for return shipping costs. If we provide a return label, the cost of the label will be deducted from your total refund.
• Defective, Damaged, or Incorrect Items: We will provide a free pre-paid shipping label at no cost to you.
• Restocking Fees: There are no restocking fees on any returned items.

How to Initiate a Return

1. Contact us at info@cloudcomfyshoes.com with your order number and reason for return.
2. Once your return is accepted, we will email you return instructions and a shipping address/label.
3. Ship the item back via mail using the provided instructions.

Note: Items returned to us without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@cloudcomfyshoes.com so we can send a replacement or issue a full refund at no extra cost.

Non-Returnable Items

We cannot accept returns or issue refunds for:

• Sale or clearance items
• Gift cards

Exchanges

The fastest way to exchange an item is to return the original item for a refund, and then make a separate purchase for the new item once the return is approved.

Refund Process & Timeline

• We will notify you via email once we receive and inspect your returned item.
• If approved, your refund will be automatically processed back to your original payment method within 10 business days.
• Please allow additional time for your financial institution to post the transaction. If more than 15 business days have passed since approval and you haven't received your refund, contact us at info@cloudcomfyshoes.com.

Contact Us

Business Name: Cloud Comfy Shoes

Email: info@cloudcomfyshoes.com

Phone: +16479217353

Address: 7391 Pacific Cir Mississauga Ontario L5T 2A4 Canada

Operating Hours: Mon-Fri 9:00 AM - 5:00 PM EST